Rudsak

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If a payment dispute (chargeback) is opened through your financial institution, the matter is automatically transferred to your bank for formal review. During an active chargeback investigation:. We are unable to issue refunds, reshipments, or store

If a payment dispute (chargeback) is opened through your financial institution, the matter is automatically transferred to your bank for formal review.During an active chargeback investigation:<ul data-start="369" data-end="604"><li data-start="369" data-end="454">We are unable to issue refunds, reshipments, or store credits directly</li><li data-start="455" data-end="530">The case must be handled exclusively through your financial institution</li><li data-start="531" data-end="604">The review process may take up to 75 days, depending on your bank</li></ul>If the dispute relates to a delayed or undelivered shipment, please note:<ul data-start="681" data-end="857"><li data-start="681" data-end="795">Delivery confirmation and carrier tracking details will be submitted to your bank as part of the investigation</li><li data-start="796" data-end="857">We are unable to intervene while the chargeback is active</li></ul>If you prefer to resolve the matter directly with us, you may contact your bank to formally withdraw the dispute. Once the chargeback has been withdrawn and confirmed closed, we will be happy to assist you further.We appreciate your understanding while the review process is completed.

Payment Disputes (Chargebacks)

WHEN a customer asks about tumble drying capability:

WHEN a customer asks about tumble drying capability:<ul><li>IF tumble drying is allowed, THEN respond: The product can be tumble dried on low or gentle cycle only.</li><li>IF tumble drying is not recommended, THEN respond: Avoid tumble drying. Line dry in the shade or dry flat is recommended to maintain product quality.</li></ul>